US Social Security Administration considering reducing phone services - WaPo

The U.S. Social Security Administration is considering a significant disruption to the phone services used by approximately 73 million retired and disabled Americans to apply for and access their entitled government benefits. According to a report by the Washington Post, the agency is contemplating this change under pressure from the U.S. DOGE Service team. The proposed alteration includes the termination of phone services related to claims processing and direct deposit bank account transactions.

If implemented, the proposed changes will direct elderly and disabled individuals to utilize the internet and in-person field offices for their needs. The potential impacts of this shift on millions of Americans who rely on these services remain uncertain.

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